Three services. One clear path for your support team.
Start where your team is. Each service is a complete engagement with a defined deliverable — from a light-touch review to a full multi-channel programme.
← Back to HomeHow we approach every project
1. Content audit
We review your help articles, FAQs, and common query categories to understand what coverage already exists.
2. Configuration
We structure answers, set handover triggers, and configure the assistant within your chosen channel or channels.
3. Training
We run a session with your team so they understand how the assistant works and when it escalates.
4. Handover
You receive documentation and a maintenance guide. The engagement closes with your team in full control.
Support Knowledge Review
A starting service for support teams who want to see how a text assistant could answer common customer questions from their existing help content. We review your articles, run a small sample, and discuss fit. Suited to support leads who want a clear picture before committing to a setup project.
What's included:
- Review of your published help articles and FAQ categories
- Sample answers generated from your existing content
- Coverage gap identification — where content is thin or missing
- Written summary with a plain recommendation
Process steps:
Share your help content links or files with the Thessil team
We run a structured review and generate sample assistant answers
You receive a written summary with findings and a fit recommendation
Optional debrief call to discuss next steps
Support Assistant Setup
For teams ready to add an assistant to their help channels. This service organises your content, configures the answers, and keeps a clear path to a human agent. Aimed at support managers who want a working setup with their team trained and a documented handover in place.
What's included:
- Content organisation and answer structuring
- Single-channel assistant configuration
- Human handover design with documented triggers
- Team training session (up to 2 hours)
- Maintenance guide for internal ownership
Process steps:
Content review and organisation with your team
Assistant configuration and handover logic setup
Internal testing with your support team's query scenarios
Training session and documentation handover
Support Experience Programme
A broader engagement covering several channels and languages, with quality reviews and internal ownership so answers stay accurate and kind over time. Designed for teams with a higher volume of contacts, or those serving customers across multiple languages. Includes multi-channel setup, a review cycle, and a maintenance guide.
What's included:
- Multi-channel assistant configuration (up to 3 channels)
- Multilingual answer setup (English, Bahasa Malaysia, Mandarin)
- Handover design for each channel
- Mid-project quality review cycle
- Full team training session
- Comprehensive maintenance guide
Process steps:
Scoping session to map channels, languages, and query volume
Phased configuration across selected channels
Quality review cycle — answer accuracy check and coverage update
Team training, documentation, and formal handover
Clear, one-time fees in Ringgit Malaysia
No platform subscription. No retainer. Every service is a complete project with a defined deliverable.
Knowledge Review
RM 550
One-time fee · 5–7 days
- Content review
- Sample answers
- Written summary
- Configuration
- Training session
Assistant Setup
RM 1,690
One-time fee · 2–3 weeks
- Content organisation
- Single-channel setup
- Handover design
- Training session
- Maintenance guide
Experience Programme
RM 2,900
One-time fee · 4–6 weeks
- Multi-channel setup
- Multilingual config
- Quality review cycle
- Training session
- Maintenance guide
Which service fits your team?
| What you need | Knowledge Review | Assistant Setup | Experience Programme |
|---|---|---|---|
| Understand what's possible first | |||
| A live assistant on one channel | |||
| Multiple channels covered | |||
| Multilingual (BM, EN, Mandarin) | |||
| Team training session | |||
| Quality review cycle included |
Not sure which fits? Start with the Knowledge Review — it's designed to help you decide.
Applied across every engagement
Data discipline
We work with published content only — not personal customer data.
Defined scope
Every service has a written scope agreed before any work begins.
Handover design
Human escalation paths are a core deliverable — not an afterthought.
Internal ownership
Full documentation so your team manages the assistant independently.
Not sure where to start?
Send us a message describing your support setup and what you're looking to address. We'll suggest the most suitable starting point.
Request a Quote