Privacy Policy

1. Who We Are

Thessil operates from Unit 14-1, Menara Hap Seng, Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia. We configure text assistants for support teams and are the data controller for personal information collected through this website and our services.

For data-related enquiries: [email protected]

2. What Data We Collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, phone number (optional), and message content.
• Cookies and analytics: anonymised browsing data including pages visited, session duration, and device type. See Section 6 for details.
• Service delivery: during project work, we may receive help content and anonymised query samples from clients. This is handled under a separate service agreement.

We do not collect sensitive personal data, financial account details, or personal data about minors.

3. Legal Basis for Processing

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, we process your data on the following bases:

• Consent: for marketing communications and optional cookies.
• Contract performance: when you engage us for a service, processing your contact details is necessary to deliver and communicate about that service.
• Legitimate interest: for website analytics used to improve our content and navigation.

4. How We Use Your Data

• Responding to enquiries submitted through the contact form
• Delivering the specific service you have engaged us for
• Sending service-related communications (project updates, scheduling)
• Improving website content and navigation through anonymised analytics
• Complying with legal obligations applicable in Malaysia

We do not use your data for automated profiling or sell personal data to third parties.

5. Data Retention

We retain personal data for as long as necessary for the purpose it was collected:

• Contact form enquiries: 12 months from last contact
• Active client project data: duration of the engagement plus 24 months
• Analytics data: 14 months (rolling)
• Cookie preference records: 12 months

After these periods, data is deleted or anonymised.

6. Cookies

We use cookies to understand how this website is used and to remember your preferences. You can manage your cookie choices at any time via our Cookie Policy page. Essential cookies are required for the website to function and cannot be disabled.

Third-party services that may set cookies include Google Analytics (anonymised usage data). We do not enable advertising or cross-site tracking cookies.

7. Data Security

We take reasonable steps to protect personal data against loss, misuse, and unauthorised access:

• Data in transit is protected using HTTPS/TLS encryption
• Access to personal data is limited to team members who need it to perform their role
• Project-related client data is stored in access-controlled environments
• In the event of a breach affecting your rights, we will notify you and the relevant authority in accordance with Malaysian PDPA requirements

8. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you review their policies before submitting personal information.

9. Children's Privacy

Our services are directed at professionals and business contacts aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

10. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing at any time (where consent is the basis)
• Request that we stop processing your data for direct marketing
• Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP)

To exercise any of these rights, contact us at [email protected]. We will respond within 14 working days.

11. Changes to This Policy

We may update this policy from time to time. Significant changes will be noted at the top of this page with a revised date. Continued use of this website after a change takes effect constitutes acceptance of the updated policy.