What you actually get when you work with us
A setup that runs on your content, hands over to your agents correctly, and stays accurate without a permanent dependency on us.
← Back to HomeSix things that shape every Thessil engagement
Review before commitment
We start with a knowledge review so you see what's possible before agreeing to a full setup.
Humans always reachable
Every configuration includes a documented handover path. Customers can always reach an agent when they need one.
Multilingual from the start
Configured for English, Bahasa Malaysia, and Mandarin — the three languages most Malaysian support teams deal with daily.
Built from your content
No new articles required to start. We use what you already publish and identify what could be improved.
Internal ownership at exit
You receive complete documentation and a maintenance guide. Your team manages the assistant — not us.
Scales with your channels
Start with one channel, extend to web chat, email queues, and messaging platforms as your team's confidence grows.
Support operations experience, not general AI consulting
Our team comes from customer support operations — not from software sales or general AI research. We've worked inside ticketing systems, trained agents, and maintained knowledge bases. We know what breaks in a poorly-configured assistant because we've seen it break.
That background shapes how we scope projects. We're cautious about what we promise and specific about what we deliver.
- Former support leads on every project
- Familiarity with ticketing and chat platforms common in Malaysia
- Experience across e-commerce, fintech, logistics, and SaaS support
- Written summary included in every engagement
- Configured answers drawn from your published help content
- Channel-agnostic approach — works with what you already use
- Handover logic designed for your specific agent workflow
- Review cycle included in the Programme tier
Tools configured around your workflow, not the other way around
We don't sell a proprietary platform. We configure assistants to work within the channels and tools your support team already uses, so your agents aren't learning a new system at the same time as the assistant goes live.
The technology layer stays transparent. We document what was configured and why, so your team can adjust it confidently after we've completed the engagement.
One point of contact, plain English throughout
Each project is managed by a single engagement lead who communicates in plain language — no weekly reports filled with metrics that don't connect to your team's actual situation.
We communicate what we found, what we changed, and what to look for — in writing, at each stage of the project.
- Single named engagement lead per project
- Written updates at each project stage
- Training session for your team included in Setup and Programme tiers
- Responds within one business day
- Flat one-time fees — no platform subscription attached
- RM 550 entry point for teams not yet committed to a full setup
- Clear scope before any work begins
- Maintenance guide included so there's no ongoing cost for routine updates
Flat fees. No platform licence. Priced in Ringgit.
All three services are one-time project fees. There's no software subscription sitting underneath the project fee, and no ongoing retainer required after delivery. If your team finds they need further support later, we can discuss it — but it's not built into the model.
The Knowledge Review at RM 550 is specifically priced so that teams can test the idea before committing to the larger engagements.
How Thessil compares to typical alternatives
| Feature | Typical AI platform provider | Thessil |
|---|---|---|
| Starts with your existing content | ||
| Requires platform subscription | ||
| Human handover designed in | ||
| Multilingual (BM, EN, Mandarin) | ||
| Internal ownership transfer included | ||
| Entry-level review option (RM 550) | ||
| Flat one-time project fee |
Three things we do that most providers don't
Honest first review
The Knowledge Review is designed to tell you whether an assistant makes sense for your team right now — including if the answer is "not yet." We'd rather give you a clear picture than a project that doesn't perform.
Handover as a first-class deliverable
Most setups treat human escalation as a fallback. We design it as a deliberate, documented part of the assistant's behaviour — because the conversations that go to agents matter most.
Maintenance guide at exit
Every engagement closes with a plain-language document your own staff can use to update answers, add coverage, and manage the assistant going forward — without calling us.
Where we stand
40+
Support teams reviewed or configured
3
Languages covered in multilingual setups
96%
Of clients report clearer handover paths post-setup
KL
Based in Kuala Lumpur, serving Malaysia-wide
Start with the review — no commitment needed
The Support Knowledge Review at RM 550 tells you what your content could already do before you decide on a full setup.
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